Customer Onboarding Manager

The role

You will assist newly-signed customers with the onboarding process to ensure a successful transition to the Smartly platform. You will work with Sales and Customer Success teams to deliver tailored onboarding plans and technical execution.

What you will do

• Be a subject matter expert on Smartly.io's products and services.
• Deliver tailored solutions within the Smartly platform for Tier 1-3 key customers.
• Take ownership of the technical execution of the onboarding plan.
• Train clients on all key aspects of Smartly’s platform.
• Showcase how to set up reporting views.
• Show how to use feeds to create automations and streamline workflows.
• Tailor the onboarding journey to each customer to drive product adoption.
• Organize and manage the onboarding process.
• Collaborate with relevant teams to qualify each case.
• Create decks using Google Slides to communicate plans and insights.

Required qualifications

• 3–5 years of digital advertising experience.
• Hands-on experience with Meta Ads Manager and/or TikTok Ads Manager.
• Strong understanding of digital advertising platforms and tools.
• Experience working with Google Sheets.
• Proficiency in creating presentations using Google Slides.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Strong project management skills.
• Problem-solving mindset.
• Self-motivated and proactive.
• Ability to thrive in a fast-paced and collaborative team environment.
• Bachelor's degree in a relevant field or equivalent practical experience.

Nice to have

• Exposure to programmatic media buying

Benefits

• Five weeks paid time off (PTO)
• 11 company paid holidays
• unlimited sick days
• Generous healthcare packages
• mental health benefits
• 401K plus matching
• equity grants
• Wellness benefit
• learning reimbursement opportunities
• Volunteer time off days
• company donation matching opportunities
• stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, life insurance, and disability benefits

About the company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. It manages creative and media for 700+ brands worldwide.