Customer Success Manager

The role

You will manage a book of business to drive adoption, renewals, expansion, and advocacy. You will act as the main point of contact for customers and a link between customers, partners, and product teams.

What you will do

• Act as the main point of contact for customers
• Become a specialist in the Smartly.io platform and digital advertising
• Build and foster strong relationships with customers and partners
• Be the voice of customers to inform sales process and product roadmap
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Contribute to building a knowledge library and optimizing existing processes

Required qualifications

• 5+ years of relevant experience in a customer success or similar customer-facing function
• Advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
• Highly empathetic with a positive attitude
• Results-driven mentality with a bias for action and collaboration
• Able to explain complex concepts clearly and translate data into insights
• Self-driven, entrepreneurial spirit
• Strong spoken and written communication skills
• Able and willing to travel for meetings, conferences and industry events

About the company

Smartly is an AI-powered advertising technology company that integrates media, creative, and intelligence. The company manages creative and media for 700+ brands worldwide.