VP, User Experience and Design Innovation (Remote Eligible)

The role

You will lead a multi-disciplinary organization including product design, research, design systems, content, globalization, and AI-driven software delivery. You will define and drive the strategy for bringing AI into every function you lead and articulate a user-centered vision for the product portfolio.

What you will do

• Lead, evolve, and articulate a user-centered vision for design and UX
• Own and scale research, design, design systems, content, localization, and AI-first design strategy
• Build, mentor, and grow a team of senior functional and design leaders
• Own experience quality standards including accessibility compliance
• Set organizational strategy around design maturity and AI adoption
• Build, evolve, and scale UX processes, standards, and tools
• Work with executive leadership, product, engineering, and go-to-market teams
• Elevate UX strategic voice alongside product and engineering
• Establish and own key metrics tying design and AI initiatives to business outcomes
• Own content strategy and localization approaches

Required qualifications

• 15+ years of experience in a highly cross-functional role running strategic projects
• 15+ years leading and building UX, design, research, or content organizations
• Experience as a manager of managers with P&L responsibility
• Sustained leadership tenure through organizational transformation
• Track record of building and scaling high-performing, multi-disciplinary teams
• Experience building team culture and psychological safety across a remote, globally distributed organization
• Demonstrated experience driving AI adoption within a design, research, content, or software delivery organization
• Deep expertise in research methodologies, design strategy, content strategy, and localization best practices for global B2B SaaS platforms
• Track record of ensuring customer insights directly inform product strategy
• Working knowledge of accessibility standards (WCAG)
• Experience shipping compliant enterprise software
• Experience leading enterprise SaaS products with complex user workflows

Benefits

• Employer subsidized medical/vision and dental coverage
• 401k Match (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support work and productivity
• Flexible Time Away Program
• Sick Time Off
• Smartsheet-sponsored life, short-term, and long-term disability plans
• 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day
• Access to Udemy online courses
• Counseling membership
• Local retail discounts

About the company

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter. The company is uniting human teams with AI agents to automate manual tasks and uncover insights at scale.