Content Designer II (Remote Eligible - Costa Rica)

The role

You will collaborate with cross-functional teams to design UX content for AI-driven features and platform-wide strategies. You will design conversational interfaces, prompt-based interactions, and content hierarchies to help users manage complex workflows.

What you will do

• Partner with Product and Engineering to design conversational interfaces, prompt-based interactions, and AI-generated outputs.
• Ensure AI responses are accurate, helpful, and maintain Smartsheet's brand voice.
• Co-create product content alongside design and product management teams.
• Apply and evolve content strategies, guidelines, and processes.
• Create deliverables such as content audits, research-driven frameworks, and user personas.
• Design clear navigation and content hierarchies.
• Educate cross-functional partners on Content Design best practices and the ethical implications of AI communication.
• Stay current on emerging trends in UX, Human-Centered Design, and Generative AI.
• Support other duties as assigned

Required qualifications

• 3+ years in Content Strategy, Content Design, or UX Writing within a software development organization
• Experience (or a deep, demonstrated interest) in designing for AI/ML features
• Understanding prompt engineering, model personality, and the nuances of human-AI interaction
• Expertise in Figma
• Experience working within a robust design system
• Ability to create content that scales globally and translates well across different languages and cultures
• Track record of using research to inform content decisions
• Bachelor's degree in a related field

Nice to have

• Experience (or a deep, demonstrated interest) in designing for AI/ML features

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support your community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Before you apply

• You must reside in Costa Rica

About the company

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. The company is uniting human teams with AI agents to automate manual tasks and uncover insights at scale.