Engagement Manager

The role

You will lead the execution of large enterprise projects for strategic customers. You will act as a trusted advisor, manage project P&L, and drive alignment across customer projects.

What you will do

• Support account teams with pre-sales scoping and discovery activities
• Enroll staff resources to maximize impact and utilization
• Manage and drive competing requests across simultaneous strategic client engagements
• Identify and drive project activities of cross-functional and partner teams
• Provide insight into Engagement and Client level revenue forecasting
• Manage project to time, budget, and contracted deliverables
• Manage project P&L to targeted margin results
• Drive project reviews for management and customers
• Identify follow-on opportunities within current accounts
• Mitigate and handle critical customer concerns and at-risk accounts

Required qualifications

• 4+ years of experience in customer-facing positions ideally at Software or SaaS Provider
• At least 2 years of Project and Program Management experience at the enterprise level
• 2+ years of experience leading customer-facing engagements in the enterprise space
• Management of large billable projects for external customers
• Experience using generative AI tools to accelerate drafting, analysis, and process design
• Experience with modern services deployment methodologies
• Use of formal project management tools
• Expert-Level Scope control for fixed-fee engagements
• Strong analytical skills regarding client and project management issues
• Strong organizational skills
• Ability to interact and communicate with CxO-level personnel
• Excellent communications and interpersonal skills

Nice to have

• Advanced degree (Masters Level) or equivalent combination of relevant work experience and education
• Experience with process improvement and the development of tools & processes

Benefits

• Employer subsidized medical/vision and dental coverage
• 401k Match (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support work and productivity
• Flexible Time Away Program
• Sick Time Off
• Smartsheet-sponsored life, short-term, and long-term disability plans
• 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day
• Access to Udemy online courses
• Counseling membership
• Local retail discounts

About the company

Smartsheet is a tech company that empowers teams to manage work, automate workflows, and build secure solutions using no-code tools.