Sr. Customer Trainer

The role

You will deliver virtual and in-person training using formal curriculum materials. You will work with Instructional Designers to review pre-release materials and assist with global customer education operations.

What you will do

• Demonstrate personal attainment of Smartsheet competencies and skills consistent with the Certified Professional level
• Deliver training virtually and in-person using gold copy materials from formal training curriculum
• Work with Instructional Designers to review pre-release materials for formal curriculum
• Represent Smartsheet University mission in interactions with customers and employees
• Assist with global customer education operations, scheduling and education-related customer support
• Coach and inspire customers to earn Professional Certification

Required qualifications

• 7+ years experience training in-person or virtually in software and technology
• Excellent communication skills (written, verbal, presentation)
• Ability to explain technical subjects to non-technical users
• Ability to succeed in a fast-paced, dynamic, and high growth technology environment with minimal guidance
• High levels of determination and excellent follow-through
• Self-motivation as a team-player with ability to deliver and drive projects within defined timelines
• Ability to travel based on customer needs, up to 25% monthly
• Ability to work with global teams and manage time zones

Nice to have

• Smartsheet Certification
• PMI Certification
• project management experience
• Experience using Smartsheet, Microsoft Excel, Microsoft Project, Salesforce or similar applications

About the company

Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build secure solutions using simple no-code tools.