Senior Director, Account Management

The role

The Senior Director of Account Management is a strategic people leader responsible for leading, developing, and scaling a high-performing Account Management organization. This person will lead a team of Account Executives and/or Account Management leaders to deliver client outcomes and support business growth.

What you will do

• Lead, coach, and develop Account Executives and Account Management leaders.
• Establish a high-performance culture grounded in accountability and collaboration.
• Conduct regular talent assessments and identify high-potential employees.
• Create and execute individualized development plans.
• Build a strong leadership bench and succession plan.
• Ensure appropriate staffing, capacity, and role clarity.
• Establish expectations, operating rhythms, and performance standards.
• Coach teams to develop strong executive relationships.
• Drive consistency in account planning, QBRs, and client communications.
• Partner with cross-functional teams to deliver an integrated client experience.

Required qualifications

• 10+ years of experience in Account Management, Client Success, Customer Success, or a related client-facing function.
• 5+ years of people leadership experience, including managing managers and/or senior-level professionals.
• Experience working with various clients ranging in size from small to enterprise level employers, Health Plans, TPAs, brokers, and consultants.
• Demonstrated success building and developing high-performing teams.
• Experience managing organizational growth, capacity planning, or evolving operating models.
• Strong executive presence and communication skills.
• Demonstrated ability to coach leaders and address performance issues effectively.
• Strong strategic thinking, business acumen, and decision-making skills.
• Experience working cross-functionally in a complex, fast-paced organization.
• Bachelors Degree required

Nice to have

• Healthcare, benefits, pharmacy, PBM, or related industry experience strongly preferred.

Benefits

• Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

About the company

SmithRx is a rapidly growing, venture-backed Health-Tech company. Their mission is to disrupt the Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform.