Bilingual Strategic Services Consultant

The role

This is a customer-facing consulting role focused on driving long-term social media strategy and strategic performance optimization for enterprise customers. You will also lead end-to-end platform implementations to onboard and configure the platform for newly acquired or expanding accounts.

What you will do

• Lead ongoing strategic consulting engagements to elevate customer social strategy.
• Optimize customers social operations by evaluating workflows and aligning strategy to business objectives.
• Strategize with executive stakeholders on leveraging social intelligence and analytics.
• Execute tailored Premier Success deliverables like performance reports and strategy workshops.
• Support customers in mastering complex social strategy use cases.
• Drive continued growth and feature adoption across customer organizations.
• Lead tailored and value-driven software implementation projects.
• Guide customers through a structured implementation lifecycle.
• Configure platform settings based on customer requirements.
• Deliver interactive administrator and end-user product trainings.

Required qualifications

• Must be bilingual with professional fluency in English and Spanish (verbal and written).
• 4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting.
• Demonstrated experience in social strategy development and execution.
• Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
• Experience in training external audiences and navigating complex software platforms.
• Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value.
• Proven project management skills to manage multiple ongoing customer engagements and deliverables concurrently.

Nice to have

• Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice.
• Subject matter expertise in sophisticated social strategy domains, such as influencer marketing, social customer care, or employee advocacy.
• High data literacy with ability to turn social intelligence and metrics into business growth opportunities.
• Exceptional communication and presentation skills for executive-level recommendations and workshops.
• Experience in training external audiences and navigating complex software platforms.
• Familiarity with cross-functional software lifecycle collaboration.

Benefits

• Premium BCBSIL medical, dental, and vision insurance.
• Full, free access to Modern Health for coaching, therapy sessions, and digital wellness resources.
• 401(k) plan with a 50% company match on your first 6% of contributions.
• 100% employer-paid Life and Disability insurance.
• Flexible PTO policy with additional company-wide Rest & Recharge days.
• Up to 16 weeks of paid parental leave.
• $1,000 USD annual Lifestyle Spending Account.
• One-time $550 USD home office stipend.
• Monthly $50 USD internet stipend.
• 16 hours of paid volunteer time annually.
• $100 annual match for charitable donations.
• Access to pre-tax commuter benefits, subsidized child/eldercare, discounted pet insurance, and personalized financial wellness support.

About the company

Sprout Social sells and supports a leading social media management platform for businesses. The Sales and Customer Experience team helps organizations unlock the full value of social through social intelligence and partnership.