Patient Care Coordinator

The role

You will be the first point of contact for patients. You will greet visitors, manage scheduling, and handle insurance and payment tasks at a clinic.

What you will do

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

Required qualifications

• High school diploma or equivalent.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Nice to have

• Previous experience in a receptionist or customer service role is preferred but not required.

Benefits

• Competitive compensation and benefits

About the company

Sport & Spine Physical Therapy is a PT-owned private practice serving Portsmouth, NH for over 20 years. It is a member of Fusion Physical Therapy Partners.