Revenue Excellence Engagement Lead

The role

You will oversee relationships with enterprise clients and lead the delivery of Salesforce, CLM, and adjacent business transformation engagements. You will lead multi-disciplinary internal teams and identify growth opportunities across functions and regions.

What you will do

• Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
• Develop a deep understanding of client business processes, priorities, and requirements.
• Expand relationships with existing clients by identifying and proposing value add opportunities.
• Advise clients on Salesforce, CLM, and related technology solutions.
• Lead multi-disciplinary internal teams and support team members' development.
• Ensure timely delivery of products, services, and project milestones.
• Act as the primary communication bridge between clients and internal teams.
• Address client issues quickly and manage escalations.
• Partner with Sales and Account teams to drive new engagement opportunities.
• Prepare and deliver regular status updates and performance insights using key account metrics.

Required qualifications

• Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
• Strong background in solution delivery, with experience shaping client outcomes based on business needs.
• Experience delivering solutions centered around Salesforce, CLM platforms, or related cloud-based applications.
• Exceptional communication, stakeholder management, and interpersonal skills.
• Strong problem-solving abilities.
• Confidence navigating negotiations and challenging client scenarios.

About the company

Spaulding Ridge is an advisory and IT implementation firm. They help global organizations get financial clarity into complex sales, operational, and financial management decisions.