Data Center Specialist (Starlink)

The role

The specialist will deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide. This role involves diagnosing fiber optic circuit failures and installing server and router hardware.

What you will do

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide
• Travel internationally and domestically to resolve hardware issues and deploy new hardware
• Diagnose failures within fiber optic circuits and execute repairs
• Rack and stack router and server hardware on designated locations around the world
• Install servers and upgrade/replace parts of the servers following MOPs
• Investigate and resolve issues with onsite commercial network and routing hardware
• Improve existing, and create new, training documentation
• Coordinate the shipment and logistics of equipment and parts to POP sites
• Executing spare parts strategy to ensure availability and minimize downtime
• Coordinate and perform data center site surveys and wireless validation surveys

Required qualifications

• High school diploma or equivalency certificate
• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry
• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks
• Ability to travel as required; travel will be approximately 75% of the time to US or international gateway sites
• General physical fitness and the ability to lift up to 50 lbs.
• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over hand
• Ability to work at elevated heights
• Typically exposed to work in extreme outdoor environments – heat, cold, rain
• Work performed in an environment requiring exposure to fumes, odors, and noise

Nice to have

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications
• Meticulous attention to detail, standards, and documentation
• Ability to read, understand, and follow MOPs
• Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers
• A methodical approach to fixing problems and the ability to research solutions independently
• Fluency in languages in addition to English
• Training on SpaceX specific tools and processes will be provided
• Eagerness to learn new technologies in a rapidly evolving work

Benefits

• Company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday to Friday

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX is actively developing the technologies to make human life on Mars possible. They are leveraging experience in building rockets and spacecraft to deploy Starlink, a large satellite constellation providing broadband internet.