Starlink Account Lead (State & Local Government)

The role

You will develop and manage a team responsible for managing Starlink enterprise contracts and customer relationships. You will act as the primary point of contact for assigned government customers from contract signature through activation and long-term retention.

What you will do

• Act as the primary point of contact for assigned government customers
• Manage onboarding, ongoing account management, and long-term retention and growth
• Deliver customer service including efficient acknowledgement and resolution of issues
• Build relationships to identify requirements and manage expectations
• Collect and communicate customer feedback to influence programmatic and technical development
• Retain and grow the value of accounts
• Communicate readiness levels, requirements, schedules, and risks to realize revenue
• Serve as the internal expert in the State & Local / Local & Regional government vertical
• Identify, design, and lead implementation of new processes and system improvements

Required qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 3+ years of professional business development, operations, engineering, or account management experience
• 2+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel to other SpaceX offices and customer locations as needed

Nice to have

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

Benefits

• Company stock
• Stock options
• Long-term cash awards
• Potential discretionary bonuses
• Employee Stock Purchase Plan
• Medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.