Customer Support Associate, Bilingual - Ukrainian (Starlink)

Bastrop, TX. Posted 6 months ago

The role

You will triage, troubleshoot, and resolve customer issues for Starlink. You will also analyze trends and design support interventions to improve customer experience.

What you will do

Triage and resolve customer issues across multiple channels
Be a relentless internal advocate for the customer within SpaceX
Provide technical support to customers using hardware, software, and network expertise
Surface product, process, and training issues by pairing quantitative and qualitative methods
Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
Create and maintain an internal knowledge base and help center collateral

Required qualifications

High school diploma or equivalency certificate
1+ years of experience in a front-line customer support role
Fluent in English and Ukrainian
Must be available to work scheduled shifts, including holidays
Must be available to work overtime hours and/or weekends as needed
This is not a remote position and will require relocation if not already local to the Bastrop, TX area

Nice to have

Excellent problem-solving and sleuthing skills
Excellent written and verbal communication skills
Excellent empathy, active listening, and resiliency skills
Strong attention to detail and time management skills
Willingness and ability to flex weekend and night shift hours as needed to support our growth
Experience in a training, learning and development, analytics, service design, vendor management, or content management role
Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Before you apply

Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.