Customer Support Associate, Bilingual - Ukrainian (Starlink)

The role

You will triage, troubleshoot, and resolve customer issues for Starlink. You will also analyze trends and design support interventions to improve customer experience.

What you will do

• Triage and resolve customer issues across multiple channels
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods
• Collaborate with internal teams to create and improve troubleshooting workflows
• Create and maintain an internal knowledge base and help center collateral

Required qualifications

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and Ukrainian
• Must be available to work scheduled shifts, including holidays
• Must be available to work overtime hours and/or weekends as needed

Nice to have

• Excellent problem-solving and sleuthing skills
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Strong attention to detail and time management skills
• Willingness and ability to flex weekend and night shift hours as needed
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Benefits

• Company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday to Friday

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX is actively developing the technologies to make human life on Mars possible.