Enterprise Account Manager (Aviation)

The role

This individual contributor role manages large, complex aviation agreements for Starlink. The person will serve as the primary contact for aviation customers from contract signature through activation.

What you will do

• Be the primary point of contact for assigned customers or verticals
• Identify and communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue
• Guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system
• Serve as a customer advocate
• Help implement airline and aircraft entry into service and growth plans
• Identify, design, and lead implementation of system enhancements and automations
• Represent Starlink throughout the assigned region by traveling to partners' offices, regional conferences, and events
• Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives

Required qualifications

• Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of professional of account management or sales experience
• 6+ years of professional experience in account management or sales
• 6+ years working with customers to support a technical product or service
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel to other SpaceX offices and customer locations as needed (up to 40%)

Nice to have

• Ability to interact with all levels within airline management on technical and account management issues
• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
• Experience working with the FAA, EASA, or other aerospace regulatory bodies
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Excellent written and verbal communication skills
• Ability to manage execution of significant or complex contracts

Benefits

• Company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in Washington State

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity is out exploring the stars is fundamentally more exciting.