Sr. Business Analyst (Starlink Enterprise)

The role

This person will analyze Starlink enterprise customer data to create reporting, recommendations, and tooling. They will work to improve customer experience and internal Starlink operations.

What you will do

• Conduct analyses that identify issues and opportunities impacting customers
• Define and develop department-level metrics and associated dashboards
• Integrate with all levels of the business to understand workflows and identify gaps
• Develop automation to accelerate revenue, mitigate risk, or create efficiencies
• Own data integrity, tool maintenance, and reporting quality
• Train internal users, external technical teams, and leaders on dashboard, API, and tool usage
• Improve data capture for future account management use cases
• Support new market launch, continuous improvement, and cross-functional strategic initiatives

Required qualifications

• Bachelor's degree
• 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or
• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 3+ years of professional experience in at least one analytics language (e.g. Python, R)
• Must be willing to work long hours and weekends as needed

Nice to have

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
• Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Advanced understanding of database structures, query optimizations, ETL development
• Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.