Gateway Fleet Specialist

The role

This person will own the maintenance, operations, health, and growth for a fleet of Starlink Gateway Antennas and Sites across a region. They will manage spare parts strategy, technical troubleshooting, international logistics, and contractor performance.

What you will do

• Own the maintenance, operations, health, and growth for Starlink Gateway Antennas and Sites for a region
• Manage spare parts strategy, inventory planning, and materials movement
• Monitor fleet health using dashboards and telemetry data
• Partner with engineering teams to execute fleetwide campaigns and perform root cause analysis
• Coordinate with logistics providers, customs authorities, and regional partners
• Manage relationships with contracted labor in the region
• Analyze operational data and field feedback to drive improvements
• Work with engineers and specialists to build scalable organizational structures

Required qualifications

• High school diploma or equivalency certificate
• 2+ years of experience in operations, logistics, technical support, field service, data analytics, project management, or a similar role involving distributed assets
• Willing to travel 10-15% of the time
• Willing to work extended hours and weekends as needed
• Willing to work outside of normal business hours 20-40% of the time

Nice to have

• 1+ years of experience in a customer support associate, technical support associate, quality specialist, process planner, business analyst, or leadership role
• Hands on experience with satellite ground stations, antennas; electrical, fiber optic, radiofrequency, or mechanical systems
• Experience supporting geographically distributed technical equipment or infrastructure
• Experience querying and analyzing data using SQL and/or other data visualization tools
• Background in root cause analysis and cross-functional collaboration with engineering teams
• Experience managing contractors or third-party vendors, particularly in international or remote environments
• Familiarity with MRP/ERP systems and spare parts/inventory management
• Proficiency in one or more of the following languages: Portuguese, French, Punjabi, Hindi, Japanese, Bengali, Kazakh, Arabic, Urdu, Vietnamese, Swahili, Sesotho, Swati, Tagalog
• Knowledge of local business culture
• Experience troubleshooting or working with IT/network infrastructure (UPS, PDUs, servers, or networking equipment)

Benefits

• Company stock or long-term cash awards
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday to Friday

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from

About the company

SpaceX is actively developing the technologies to make human life on Mars possible.