Sr. Operations Engineer (Starlink Growth)

The role

You will own high-impact initiatives to improve Starlink customer experience, retention, and lifetime value. You will identify systemic defects, build predictive models, and execute complex experiments to drive growth and profitability.

What you will do

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value
• Identify systemic engineering, product, and operational defects and drive solutions at scale
• Analyze end-user metrics to uncover root causes of churn and growth opportunities
• Build, deploy, and maintain predictive models and analytical frameworks
• Scope and execute complex experiments including A/B tests and automation
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership
• Provide updates to senior leadership and executives on performance and risks
• Define and improve customer retention dashboards, tools, and processes
• Mentor other team members on analytical best practices

Required qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
• 3+ years of experience in Python or SQL
• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

Nice to have

• Advanced degree or dual background (engineering + business/economics)
• Demonstrated experience building scalable analytical tools and models
• Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance
• Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making
• Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
• Exceptional communication skills with a track record of presenting to and influencing senior leaders
• Extreme ownership, bias for action, and a history of building automated solutions that scale
• Strong interpersonal skills with experience mentoring analysts or leading small project teams
• Ability to operate effectively both independently and as a leader within a highly cross-functional team

About the company

SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. The company is developing technologies to enable human life on Mars and the Moon.