Sr. Business Analyst (Customer Success)

The role

This person will analyze consumer metrics and market trends to support Starlink subscriber growth. They will conduct research, develop forecasting models, and create reporting dashboards to inform pricing and retention initiatives.

What you will do

• Perform in-depth analyses of consumer metrics using SQL queries and statistical methods
• Develop forecasting models for subscriber growth, revenue projections, and market penetration
• Create and maintain reporting dashboards and visualizations
• Conduct market research and price analysis
• Collaborate cross-functionally with marketing, product, and sales teams
• Identify data gaps and work with engineering teams to improve data collection
• Deliver presentations and reports to stakeholders
• Support ad-hoc research projects

Required qualifications

• Bachelor's degree
• 5+ years of professional experience in business analytics, consulting, market research, or growth operations
• 3+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 1+ years of experience leading projects

Nice to have

• Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field
• Advanced SQL skills, including complex joins, window functions, and query optimization
• Experience with forecasting, financial metrics (e.g. LTV, CAC), or pricing analysis
• Proficiency in statistical modeling and forecasting techniques (e.g., time-series analysis, regression in Python or R)
• Experience with ETL processes, data pipelines, or automation scripting (e.g., Python, VBA)
• Background in high-growth consumer tech environments, startups, or consulting firms with a focus on customer acquisition and retention
• Strong research skills, including familiarity with market intelligence tools (e.g., surveys, competitive analysis platforms)
• Excellent communication abilities, with a track record of presenting insights to non-technical audiences and influencing cross-functional teams
• Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.