Business Analyst (Customer Success)

The role

This role focuses on consumer metrics and insights for Starlink. The person will conduct research and reporting to support data-driven decisions for subscriber growth and user value.

What you will do

• Perform in-depth analyses of consumer metrics using SQL queries and statistical methods
• Develop forecasting models for subscriber growth, revenue projections, and market penetration
• Create and maintain reporting dashboards and visualizations
• Conduct market research and price analysis
• Collaborate cross-functionally with marketing, product, and sales teams
• Identify data gaps and work with engineering teams to improve data collection
• Deliver presentations and reports to stakeholders
• Support ad-hoc research projects

Required qualifications

• Bachelor's degree
• 2+ years of professional experience in business analytics, consulting, market research, or growth operations
• 1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• Position may involve extended hours and weekend work as needed
• This position may require travel between various SpaceX sites
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

Nice to have

• Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field
• Advanced SQL skills, including complex joins, window functions, and query optimization
• Experience with forecasting, financial metrics (e.g. LTV, CAC), or pricing analysis
• Proficiency in statistical modeling and forecasting techniques (e.g. time-series analysis, regression in Python or R)
• Experience with ETL processes, data pipelines, or automation scripting (e.g. Python, VBA)
• Background in high-growth consumer tech environments, startups, or consulting firms with a focus on customer acquisition and retention
• Strong research skills, including familiarity with market intelligence tools (e.g. surveys, competitive analysis platforms)
• Excellent communication abilities, with a track record of presenting insights to non-technical audiences and influencing cross-functional teams
• Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting.