Sales Operations Manager (Starlink Channel Sales)

The role

You will own the systems, processes, and data that make the Starlink reseller channel scalable and high performing. You will manage reseller portal onboarding, co-sell registration, KYC requirements, and pipeline reporting to improve productivity for sales teams.

What you will do

• Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data
• Design and operate co-sell registration as part of the tiering approval process
• Build and run the quarterly channel data collection process to capture KYC and pipeline reporting
• Partner with Channel Sales on reseller performance by owning data, reporting, scorecards, and operational insights
• Define and enforce service levels for portal onboarding, co-sell registration, and KYC/pipeline submissions
• Collaborate with GTM Engineer and Data Engineer to improve data quality and automate capture of inputs
• Establish success metrics for channel operations and continuously optimize based on feedback
• Act as a trusted advisor to channel and enterprise leadership on operational bottlenecks and data readiness

Required qualifications

• Bachelor’s degree
• 5+ years of experience in channel operations, reseller operations, sales operations, revenue operations, or a related go-to-market function
• 1+ years of experience owning reseller or channel operational processes such as portal onboarding, registration workflows, PRM/portal operations, or channel data/reporting
• Available to work extended hours and/or weekends as needed
• Willingness to travel as needed

Nice to have

• Experience supporting Enterprise or complex B2B channel/reseller motions
• Experience designing or operating registration/tiering workflows and collecting KYC or equivalent compliance information
• Experience building systems or processes to collect recurring channel pipeline reporting
• Strong CRM discipline (HubSpot or Salesforce) and experience operating reseller portals or PRM platforms
• Data-driven mindset with ability to define and track channel ops KPIs
• Excellent communication skills
• Experience working in high-growth, fast-paced environments
• Familiarity with co-sell motions, channel conflict resolution, and compliance workflows

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.