Sr. Enterprise Account Manager, Aviation

The role

The Sr. Enterprise Account Manager serves as the primary point of contact for strategic Enterprise Aviation customers. This role manages onboarding, account management, and long-term retention to drive revenue for Starlink.

What you will do

• Act as the primary point of contact for strategic Enterprise Aviation customers
• Own the interface from contract signature through onboarding and account management
• Build relationships with executive stakeholders to identify requirements and manage expectations
• Collect, communicate and champion customer feedback internally
• Deliver customer service including efficient acknowledgement and resolution of issues
• Retain and grow the value of accounts in hardware and service revenue
• Realize forecasted revenue by identifying readiness levels, requirements, schedules and risks
• Lead implementation of process and system enhancements to improve execution and scale the business

Required qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experien
• 7+ years of experience in a customer-facing role
• Must be available to work extended hours and/or weekends as needed
• Availability and willingness to travel up to 30% of the time

Nice to have

• Ability to interact with all levels within airline management on technical and account management issues
• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
• Experience working with the FAA, EASA, or other aerospace regulatory bodies
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations
• Excellent written and verbal communication skills
• Ability to manage execution of significant or complex contracts

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State
• Requires relocation if not local to Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity is out exploring the stars is fundamentally more exciting.