Sales Operations Manager (Starlink Channel Sales)

The role

You will own the systems, processes, and data that make the Starlink reseller channel scalable and high performing. You will manage reseller portal onboarding, co-sell registration, KYC requirements, and pipeline reporting to improve productivity for sales teams.

What you will do

• Own reseller portal onboarding operations, tiering workflows, portal readiness, and clean reseller data
• Design and operate co-sell registration as part of the tiering approval process
• Build and run the quarterly channel data collection process to capture KYC and pipeline reporting
• Partner with Channel Sales on reseller performance by owning data, reporting, scorecards, and operational insights
• Define and enforce service levels for portal onboarding, co-sell registration, and KYC/pipeline submissions
• Collaborate with GTM and Data Engineers to improve data quality and automate inputs
• Establish success metrics for channel operations and optimize based on feedback
• Act as a trusted advisor to channel and enterprise leadership on operational bottlenecks and data readiness

Required qualifications

• Bachelor’s degree
• 5+ years of experience in channel operations, reseller operations, sales operations, revenue operations, or a related go-to-market function
• 1+ years of experience owning reseller or channel operational processes such as portal onboarding, registration workflows, PRM/portal operations, or channel data/reporting
• Available to work extended hours and/or weekends as needed to support major product launches, reseller programs, certification events, or critical sales initiatives
• Willingness to travel as needed to support channel manager training, reseller enablement, and key events
• U.S. citizen or national, U.S. lawful, permanent resident (aka green card holder), Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations

Nice to have

• Experience supporting Enterprise or complex B2B channel/reseller motions (ideally technology, SaaS, telecom, satellite/connectivity, or hardware)
• Experience designing or operating registration/tiering workflows and collecting KYC or equivalent compliance information from resellers
• Experience building systems or processes to collect recurring channel pipeline reporting and turn it into usable CRM data, dashboards, and operational insights for sales leadership
• Strong CRM discipline (HubSpot or Salesforce) and experience operating reseller portals or PRM platforms
• Data-driven mindset with ability to define and track channel ops KPIs
• Excellent communication skills with the ability to document processes, train Channel Managers and resellers, and drive cross-functional alignment
• Experience working in high-growth, fast-paced environments with frequent product, pricing, and process changes
• Familiarity with co-sell motions, channel conflict resolution, and compliance workflows

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.