Sr. Business Analyst (Starlink)

The role

This role drives data-driven decision making for Starlink by conducting deep analyses and building scalable metrics and dashboards. You will automate processes and partner across the organization to improve customer outcomes, revenue, and operational efficiency.

What you will do

• Conduct analyses that identify issues and opportunities impacting customers
• Define and develop department-level metrics and associated dashboards
• Integrate with all levels of the business to understand workflows and identify gaps
• Develop automation to accelerate revenue, mitigate risk, or create efficiencies
• Own data integrity, tool maintenance, and reporting quality
• Train internal users, external technical teams, and leaders on dashboard, API, and tool usage
• Improve data capture for future Account Management use cases
• Support new market launch, continuous improvement, and cross-functional strategic initiatives

Required qualifications

• Bachelor's degree
• 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or
• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 3+ years of professional experience in at least one analytics language (e.g. Python, R)
• 1+ years of experience leading projects
• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. D

Nice to have

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
• Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Advanced understanding of database structures, query optimizations, ETL development
• Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.