Business Operations Manager (Starlink Platform Integrity)

The role

This person will detect, disrupt, and investigate potential misuse of the Starlink service. They will identify platform integrity risks and develop solutions to combat illicit operators while safeguarding customer privacy.

What you will do

• Proactively identify and assess platform integrity and abuse risks
• Design and develop solutions to priority risks
• Represent the team in cross-functional groups
• Establish expertise in investigative techniques, technologies or abuse prevention strategies
• Reactively investigate potential issues such as scams, fraud, and illicit goods and activities
• Conduct periodic reviews to support legal and compliance obligations
• Execute with consideration for customer privacy

Required qualifications

• Bachelor's degree and 6+ years of professional experience in global affairs, intelligence, or investigations; OR 8+ years of professional experience in global affairs, intelligence, or investigations
• 6+ years of experience with data querying languages (e.g., SQL), scripting languages (e.g., Python), geospatial tools (e.g., ArcGIS), and/or statistical software (e.g., R)
• 6+ years of experience investigating, mitigating, or dealing with illicit operators (e.g., fraud, abuse, cybersecurity, or other illicit activities)
• 3+ years owning and driving improvements in processes, technology, or other business areas to improve customer integrity or related capabilities
• Ability to travel as needed for business (15%)
• Must be able to work extended hours and weekends as needed

Nice to have

• Experience enabling others, influencing organizational decisions, and building consensus around solutions to challenging problems
• Strong analytical research and communication skills, including excellent written and oral communication skills
• International professional exposure (e.g., working abroad or on global initiatives/businesses)
• Experience in cybersecurity operations, threat detection, or vulnerability assessment in high-stakes environments
• Experience with research and intelligence analytic techniques, including open-source intelligence (OSINT) data techniques
• Ability to work independently as well as collaboratively within a team environment in a fast-paced, high-tech environment
• Highly organized with a strong attention to detail
• Ability to adapt to changing priorities and deadlines
• Familiarity with U.S. and international economic sanctions and export control laws and regulations

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX is developing technologies to enable human life on Mars. The company is committed to ensuring service remains a force for good and sustains trust worldwide.