Starlink Enterprise Account Director, Aviation

The role

The Starlink Enterprise Account Director manages a portfolio of strategic Enterprise Aviation customers from contract signature through activation. This role involves onboarding, account management, and driving revenue growth through relationship building and customer feedback.

What you will do

• Act as the primary point of contact for strategic Enterprise Aviation customers
• Own the interface from contract signature through onboarding, account management, and retention
• Work with Account Specialists and Leads to manage orders, invoicing, and supply management
• Build relationships with executive stakeholders to identify requirements and manage expectations
• Collect and communicate customer feedback to influence programmatic and technical development
• Deliver customer service including acknowledgement and resolution of issues
• Retain and grow account value in hardware and service revenue
• Realize forecasted revenue by identifying readiness levels, requirements, schedules, and risks
• Lead implementation of process and system enhancements to improve execution and scale the business

Required qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experie
• 8+ years of experience in a customer-facing role
• Must be available to work extended hours and/or weekends as needed
• Availability and willingness to travel up to 30% of the time

Nice to have

• Demonstrated experience in account management, sales, or other business functions within the aviation industry such as commercial airlines, OEM’s or Dealers
• Experience focusing on onboard connectivity solutions, satellite integrations, or fleet/mobility applications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law

Before you apply

• Must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State
• Requires relocation if not local to Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.