Sr. Business Analyst, Workforce Planning (Starlink)

The role

The Sr. Business Analyst, Workforce Planning leads proactive workforce planning and optimization to manage demand volatility. This role uses short- and long-term strategies to help the organization scale while protecting customer experience and service levels.

What you will do

• Lead proactive workforce planning strategies to anticipate and mitigate demand volatility
• Identify, evaluate, and activate short-term and long-term levers to optimize workforce utilization
• Develop and improve forecasting models
• Ensure workforce decisions protect and enhance customer experience
• Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
• Mentor and develop Workforce Specialists
• Drive continuous improvement initiatives
• Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Required qualifications

• Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity pla
• 3+ years of progressive experience in workforce planning, demand forecasting, or analytics
• Must be available to work extended hours and/or weekends as needed
• Availability and willingness to travel up to 30% of the time as needed
• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. D

Nice to have

• Master’s degree in an analytical field
• 2+ years of experience in demand forecasting and predictive analytics
• 3+ years of experience using advanced Excel and SQL
• 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
• Proficiency in Python
• Telecom or ISP industry experience
• Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
• Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)
• Excellent leadership, stakeholder management, and communication skills

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.