Sr. Business Analyst, Workforce Planning (Starlink)

The role

This role leads proactive workforce planning and optimization to manage demand volatility. The person will use short- and long-term strategies to help the organization scale while protecting customer experience.

What you will do

• Lead proactive workforce planning strategies to anticipate and mitigate demand volatility
• Identify, evaluate, and activate short-term and long-term levers to optimize workforce utilization
• Develop and improve forecasting models
• Ensure workforce decisions protect and enhance customer experience
• Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
• Mentor and develop Workforce Specialists
• Drive continuous improvement initiatives
• Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Required qualifications

• Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity pla
• 3+ years of progressive experience in workforce planning, demand forecasting, or analytics

Nice to have

• Master’s degree in an analytical field
• 2+ years of experience in demand forecasting and predictive analytics
• 3+ years of experience using advanced Excel and SQL
• 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
• Proficiency in Python
• Telecom or ISP industry experience
• Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
• Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)
• Excellent leadership, stakeholder management, and communication skills

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday to Friday

Before you apply

• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. D
• Requires relocation if not local to the Redmond, WA or Bastrop, TX area

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.