Starlink Customer Success Manager (Transit)

The role

This individual contributor manages Starlink Transit accounts from contract signature through onboarding, activation, and long-term growth. You will own the customer relationship, site bring-up, and revenue targets for assigned enterprise accounts.

What you will do

• Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, and long-term growth
• Hit and exceed revenue targets by tracking readiness, shipments, licensing, activations, and payments
• Keep internal systems current regarding account status, site status, risk, and opportunity
• Monitor account health including contract compliance, KPI performance, invoicing, and logistics
• Set clear expectations with customers and partners on timing and delivery
• Build account plans defining current state and future revenue
• Identify expansion, additional sites, or new ways customers can use Starlink Transit
• Facilitate leadership business reviews
• Forecast retention and revenue for the book
• Coordinate hardware, licensing, and installation partners to bring sites live and billing

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, busine
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Willing to work early mornings, evenings, and weekends as needed
• Willing to travel to customer sites as needed
• U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of

Nice to have

• Experience delivering multi-site or project-based customer work
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise, telecom, or government customers
• A track record of growing revenue inside existing accounts
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication
• Experience with licensing, import, or multi-country deployments

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.