Starlink Customer Success Manager (Land Mobile)

The role

This individual contributor role owns Starlink Land Mobile accounts from contract signature through onboarding, activation, and long-term growth. You will manage accounts across agriculture, rail, trucking, OEM, and other remote vehicle networks.

What you will do

• Own assigned Land Mobile accounts from contract signature through onboarding, activation, and long-term growth
• Hit and exceed revenue targets by tracking readiness, shipments, activations, certifications, and payments
• Keep internal systems current for account status, risk, and opportunity visibility
• Monitor account health including contract compliance, KPI performance, invoicing, logistics, and field performance
• Set clear expectations with customers, resellers, and internal partners
• Build account plans defining current state and future revenue
• Identify expansion across additional vehicles, machines, routes, sites, and kits
• Facilitate leadership business reviews
• Forecast retention and revenue for the book
• Bring customer feedback to engineering, support, finance, and operations

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, busine
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Willing to work early mornings, evenings, and weekends as needed
• Willing to travel to customer sites, depots, yards, and field locations as needed

Nice to have

• Experience supporting customers with in-motion, fleet, field, or similarly operationally complex deployments
• Experience with agriculture, rail, trucking, OEM, heavy machinery, or other land-mobile / vehicle connectivity programs
• A track record of growing revenue inside existing accounts
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.