Starlink Customer Success Manager (Latam Backhaul)

The role

This individual contributor manages Starlink Backhaul / Layer 2 accounts in Latin America. You will own the customer relationship from contract signature through onboarding, activation, payment, and long-term growth.

What you will do

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth
• Hit and exceed revenue targets by tracking readiness, shipments, activations, and payments
• Keep internal systems current to ensure account status, risk, and opportunity visibility
• Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics
• Set clear expectations with customers and partners on timing and delivery
• Build account plans defining current state and future revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews
• Forecast retention and revenue for the book
• Bring customer feedback to engineering, support, finance, and operations

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, busine
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)
• Willing to work early mornings, evenings, and weekends as needed
• Willing to travel across Latin America as needed

Nice to have

• Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners
• Experience with telecommunications, satellite, networking, backhaul, or similar infrastructure sold to carriers, ISPs, or enterprise customers
• A track record of growing revenue inside existing accounts
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.