Starlink Customer Success Manager (Latam Backhaul)

The role

This individual contributor manages Starlink Backhaul / Layer 2 accounts in Latin America. You will own the customer relationship from contract signature through onboarding, activation, payment, and long-term growth.

What you will do

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth
• Hit and exceed revenue targets by tracking readiness, shipments, activations, and payments
• Keep internal systems current for account status, risk, and opportunity visibility
• Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics
• Set clear expectations with customers and partners on timing and delivery
• Build account plans defining current state and future revenue
• Identify expansion, additional sites or kits, and new ways customers use Starlink backhaul
• Facilitate leadership business reviews
• Forecast retention and revenue for the book
• Bring customer feedback to engineering, support, finance, and operations

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, busine
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)
• Willing to work early mornings, evenings, and weekends as needed
• Willing to travel across Latin America as needed
• U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of

Nice to have

• Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners
• Experience with telecommunications, satellite, networking, backhaul, or similar infrastructure sold to carriers, ISPs, or enterprise customers
• A track record of growing revenue inside existing accounts
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.