Starlink Communications Manager (Consumer Lifecycle)

Hawthorne, CA. Posted 2 months ago

The role

This person will run post-purchase email programs for existing Starlink customers. They will plan upgrades, accessories, bundles, and referrals to grow revenue.

What you will do

Plan, write, and run post-purchase email programs to grow revenue from existing customers
Use targeting, testing, and reporting to improve conversion and scale programs
Support launches of new offers and products
Report on conversion, revenue, and related metrics
Support other customer communications like plan and price changes, terms of service, and new-country launches

Required qualifications

Bachelor’s degree
5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications
Owned programs that drove measurable upsell, upgrade, and retention outcomes
Available to work extended hours and/or weekends as needed
Willingness to travel as needed

Nice to have

Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
Hands-on experience building automated, trigger-based lifecycle emails
Demonstrated ability to write customer-facing copy
Comfort owning experiment design and commercial metrics
Subscription or consumer-technology experience
Comfort with data used to target and measure email programs
Experience working with legal, product, and operations partners

Benefits

Company stock or long-term cash awards
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave

Before you apply

Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.