Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

The role

You will develop and manage a team responsible for Starlink Federal Civilian government customers. You will manage enterprise contracts to drive revenue and work cross-functionally to scale customer onboarding and account management.

What you will do

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to Civilian government programs
• Grow and build the enterprise account management function within Starlink
• Hire and lead an exceptional team
• Identify and build necessary tools and capabilities to manage accounts in a scalable way
• Develop internal goals and metrics/visualizations to measure and communicate success
• Manage all aspects of non-technical project management for Civilian government accounts
• Work with internal and external stakeholders to finalize commercial government subsidy contracts
• Ensure that contract requirements are delivered on time and meeting contract requirements
• Take an extreme ownership approach to realizing activation goals and forecasted revenue
• Own the customer interface from contract signature onwards

Required qualifications

• Bachelor's degree
• 10+ years working with Civilian government executives and customers to support a technical product/service
• 5+ years of direct people management experience
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel to other SpaceX offices and customer locations as needed

Nice to have

• 12+ years of experience working with government customers and system integrators
• Exceptional customer interface skills, including excellent written and verbal communication skills
• Excellent negotiation and conflict resolution skills
• Demonstrated ability to quickly and successfully grow and develop an excellent team and new function
• Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere
• Demonstrated ability to champion and lead significant projects and business initiatives
• Familiarity with existing Starlink products, services and customer support systems/processes

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.