Spaceport Operations Specialist (Hotel Operations)

The role

The Spaceport Operations Specialist provides leadership to housing accommodations, transportation, site amenities, and customer service activities. You will oversee Spaceport Village Operations and support the mission by providing quality of living and visiting accommodations.

What you will do

• Oversee Spaceport Village Operations including leasing/rental housing, transportation, amenities, and events
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards
• Train staff on customer service, anticipating guest needs and problem resolution
• Enforce proper safety practices with staff and leads
• Coordinate and enhance time management for team
• Monitor financial activities for Spaceport Operations to drive revenue and improve operating costs
• Create and maintain in-person and online training materials
• Oversee performance management for Spaceport Operations staff
• Assist in project implementation to build out Starbase Village
• Provide campus wide reporting on departmental spend, ticketing, and other metrics

Required qualifications

• High school diploma or equivalency certificate
• 2+ years of experience within the hospitality or operations industry
• Must be willing to travel to various SpaceX locations for mission critical projects
• Ability to provide 24/7 on-call support for emergencies and critical operations
• Valid state issued driver's license

Nice to have

• Experience opening new operations and/or creating operational procedures from the ground up
• Experience leading a team within the hospitality or operations industry
• Advanced knowledge of customer service and problem resolution
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Excellent knowledge of room inventory, housekeeping processes and guest service
• Experience in a corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity is out exploring the stars is fundamentally more exciting.