Starlink Enterprise Account Manager (Fixed-Site)

The role

The Starlink Enterprise Account Manager serves as the primary point of contact for enterprise customers from contract signature through activation and retention. This role manages a portfolio of customers to ensure contract terms are fulfilled and revenue is realized.

What you will do

• Act as the primary point of contact for a portfolio of enterprise customers
• Own the interface from contract signature through onboarding and account management
• Support and manage customers requiring unique Starlink products
• Define, standardize, and streamline processes to scale custom solutions
• Deliver customer service including acknowledgment and resolution of issues
• Build relationships to identify requirements and manage expectations
• Collect and communicate customer feedback to influence technical development
• Retain and grow account value in hardware and service revenue
• Realize forecasted revenue by identifying readiness, requirements, and risks
• Lead implementation of process and system enhancements

Required qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ year experience in a customer-facing role
• Must be available to work extended hours and/or weekends as needed
• Availability and willingness to travel up to 15% of the time

Nice to have

• Significant knowledge, experience, or interest in specific customer industries like maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State
• Requires relocation if not local to the Hawthorne, CA area

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.