Starlink Account Manager (State & Local Government)

The role

The Account Manager serves as the primary point of contact for government customers from contract signature through activation. This role manages onboarding, account retention, and identifying new business opportunities for Starlink.

What you will do

• Act as the primary point of contact for assigned government customers.
• Manage onboarding, ongoing account management, and long-term retention and growth.
• Deliver customer service including acknowledgement and resolution of issues.
• Build relationships to identify requirements and manage expectations.
• Collect and communicate customer feedback to influence technical development.
• Identify and communicate readiness levels, requirements, schedules, and risks.
• Serve as an internal expert in the State and Local government vertical.
• Lead implementation of new processes and system improvements.

Required qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 3+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel to other SpaceX offices and customer locations as needed

Nice to have

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships
• Significant technical knowledge of Starlink or telecommunications in satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.