Starlink Account Manager (State & Local Government)

The role

The Account Manager serves as the primary point of contact for assigned government customers from contract signature through activation. This role focuses on onboarding, account management, and growing revenue through relationship management and process improvement.

What you will do

• Act as the primary point of contact for assigned government customers
• Own the interface from contract signature through onboarding and account management
• Deliver customer service including acknowledgement and resolution of issues
• Build relationships to identify requirements and manage expectations
• Collect and communicate customer feedback internally
• Retain and grow the value of accounts
• Communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue
• Serve as an internal expert in the State & Local / Local & Regional government vertical
• Identify, design, and lead implementation of new processes and system improvements

Required qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 3+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel to other SpaceX offices and customer locations as needed
• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. D

Nice to have

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.