Starlink Account Manager (Canadian Federal)

The role

The Account Manager serves as the primary point of contact for assigned federal government customers from contract signature through activation. This role manages onboarding, ongoing account management, and long-term retention and growth of revenue.

What you will do

• Act as the primary point of contact for assigned federal government customers
• Own the interface from contract signature through onboarding and account management
• Deliver customer service including acknowledgement and resolution of issues
• Build relationships to identify requirements and manage expectations
• Collect and communicate customer feedback to influence programmatic and technical development
• Retain and grow the value of accounts
• Communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue
• Serve as an internal expert in the federal and civilian government vertical
• Identify, design, and lead implementation of new processes and system improvements

Required qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 4+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel to other SpaceX offices and customer locations as needed

Nice to have

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with Canadian federal or civil government customers
• Significant knowledge or experience in federal, public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday to Friday

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.