Starlink Aviation Specialist

The role

You will monitor the performance of Starlink products in airframes and mobile platforms. You will solve aviation-specific issues, run root cause investigations, and support Starlink aviation installations.

What you will do

• Serve as primary SpaceX technical focal point for Starlink Aviation
• Develop and document procedures to train internal on-call operators
• Own external-facing certification and airline contractual deliverables
• Coordinate and support Starlink Aviation installations and provisioning
• Build, test, and maintain ground test setups to reproduce field issues
• Provide hands-on support for site surveys for new product development and hardware investigations
• Monitor fleet health and coordinate with software, network, and aircraft technicians

Required qualifications

• High school diploma or equivalency certificate
• 2+ years of professional work experience in information technology, aviation, aerospace, consumer electronics, or technical support or a Bachelor's degree in a STEM field
• 2+ years of experience working with technical documentation, engineering drawings, and schematics
• Must be willing to travel up to 25%

Nice to have

• Strong interpersonal and verbal communication skills
• Aircraft Electronics Technician (AET) or Certified Aircraft Electronics Technician (CAET) certification and/or Airframe & Powerplant (A&P) Certification
• Ability to process fleet data and present trends to engineering, production, and supply chain teams
• Ability to fabricate and repair cable harnesses including soldering, crimping, and assembling connectors
• Strong computer skills, including experience with Microsoft Office
• Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment
• Experience working with multi-disciplinary engineering teams
• Experience with networking problems and basic knowledge of Ethernet, Routing, TCP/IP protocols, and VLAN
• Experience working in a customer facing role
• Experience with Linux, python or other scripting language

Benefits

• Company stock or long-term cash awards
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

About the company

SpaceX is developing technologies to enable human life on Mars. The company believes a future where humanity explores the stars is fundamentally more exciting than one where we are not.