Manager, Starlink Customer Success (Europe, Middle East & Africa)

The role

You will lead a team of Customer Success Managers, Leads, and Specialists responsible for the enterprise reseller business across EMEA. You will grow revenue with existing customers, expand their use of Starlink, and maintain strong commercial relationships.

What you will do

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across EMEA
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink
• Build hardware and service forecasts
• Develop a view of opportunities and risks across the region
• Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics
• Align closely with regional Sales and Channel Sales teams
• Identify issues that repeat across countries and work to create scalable solutions
• Coach the team and step into important growth opportunities, renewals, or escalations

Required qualifications

• Bachelor’s degree or equivalent professional experience
• 6+ years in customer success, account management, sales, or another commercial role for a technical product
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
• 2+ years of direct people management
• Experience managing enterprise customers across multiple countries or markets
• Must be willing to work onsite five days per week
• Must be willing to travel regularly throughout Europe, the Middle East, and Africa and to other SpaceX locations
• Must be available for early mornings, evenings, and occasional weekends
• Must be able to meet requirements for international travel

Nice to have

• Strong track record of growing revenue within existing enterprise accounts
• Experience leading a commercial book across Europe, the Middle East, and/or Africa
• Experience operating across markets with different currencies, billing structures, tax requirements, regulatory environments, and payment practices
• Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
• Experience leading geographically distributed teams responsible for customer and revenue goals
• Strong financial understanding, including pricing, billing, collections, payment terms, and international customer payments
• Experience working through complex customer issues across tax, logistics, regulatory requirements, capacity, or operations
• Ability to establish a consistent commercial approach while adapting execution to local market requirements
• Clear and direct communicator who can work effectively across different countries, cultures, and customer environments
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity is out exploring the stars is fundamentally more exciting.