Manager, Starlink Customer Success (Asia-Pacific & Oceania)

The role

You will lead a team of Customer Success Managers, Leads, and Specialists responsible for the enterprise reseller business across Asia-Pacific and Oceania. You will grow revenue with existing customers and manage growth opportunities, renewals, and escalations.

What you will do

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink
• Build hardware and service forecasts
• Develop a view of where demand is growing across the region
• Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics
• Align closely with regional Sales and Channel Sales teams
• Identify problems that repeat across countries and work with teams to solve them at scale
• Build coverage and operating discipline across a team working in widely separated time zones

Required qualifications

• Bachelor’s degree or equivalent professional experience
• 6+ years in customer success, account management, sales, or another commercial role for a technical product
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
• 2+ years of direct people management
• Experience managing enterprise customers across multiple countries or markets
• Must be willing to work onsite five days per week
• Must be willing to travel regularly throughout Asia-Pacific and Oceania and to other SpaceX locations
• Must be available for early mornings, evenings, and occasional weekends
• Must be able to meet requirements for international travel

Nice to have

• Strong track record of growing revenue within existing enterprise accounts
• Experience leading a commercial book across Asia-Pacific and Oceania
• Experience managing customers across geographically distributed markets with different regulatory, billing, logistics, and product requirements
• Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
• Experience leading geographically distributed teams responsible for customer and revenue goals
• Strong financial understanding, including pricing, billing, collections, and payment terms
• Experience working through complex customer issues across logistics, regulatory requirements, capacity, billing, or operations
• Ability to prioritize across a large region and distinguish the highest-value commercial opportunities from operational noise
• Clear and direct communicator who can work effectively across different countries, cultures, and customer environments
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX is actively developing the technologies to make human life on Mars possible. The company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.