Manager, Starlink Customer Success (Americas)

The role

You will lead a team of Customer Success Managers, Leads, and Specialists responsible for the enterprise reseller business across the Americas. You will manage the performance and growth of an existing book of business by growing revenue and expanding product use.

What you will do

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink
• Build hardware and service forecasts
• Develop a view of performance and growth opportunities across the United States, Canada, and Latin America
• Work through billing, tax, payment, capacity, logistics, and activation issues
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics
• Align with regional Sales and Channel Sales teams
• Identify recurring issues that slow growth and work to resolve them at scale
• Coach the team and step into important growth opportunities, renewals, or escalations

Required qualifications

• Bachelor’s degree or equivalent professional experience
• 6+ years in customer success, account management, sales, or another commercial role for a technical product
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
• 2+ years of direct people management
• Experience managing enterprise customers across multiple markets or countries
• Must be willing to work onsite five days per week
• Must be willing to travel regularly throughout the Americas and to other SpaceX locations
• Must be available for early mornings, evenings, and occasional weekends
• Must be able to meet requirements for international travel

Nice to have

• Strong track record of growing revenue within existing enterprise accounts
• Experience managing commercial relationships across the United States, Canada, and/or Latin America
• Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
• Experience leading people who owned customer and revenue goals
• Strong financial understanding, including pricing, billing, collections, and payment terms
• Experience working through complex customer issues across billing, tax, logistics, capacity, or operations
• Spanish language proficiency
• Clear and direct communicator who can work effectively across different countries and customer environments
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.