Starlink Customer Success Manager, Africa

The role

You will own a book of existing reseller customers in Africa and be responsible for growing the business with them. You will build commercial relationships, identify expansion opportunities, and manage issues regarding pricing, capacity, billing, and logistics.

What you will do

• Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth
• Hit revenue targets by tracking readiness, shipments, activations, and payments
• Keep internal systems current to ensure account status, risk, and opportunity visibility
• Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics
• Set clear expectations with customers and partners on timing and delivery
• Build account plans defining current state and revenue goals
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews
• Bring customer feedback to engineering, support, finance, and operations
• Help shape operations in Africa and document processes for scaling

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, busine
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in English (written and spoken)
• Willing to work early mornings, evenings, and weekends as needed for Africa time zones and critical milestones
• Willing to travel across Africa as needed

Nice to have

• Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners
• Professional fluency in French, Portuguese, or Arabic
• A track record of growing revenue inside existing accounts
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. The company is actively developing technologies to enable human life on Mars.