Starlink Customer Success Manager, Latin America

The role

This individual contributor role manages a book of enterprise accounts in Latin America from contract signature through onboarding and long-term growth. The person will own customer relationships, hit revenue targets, and monitor account health.

What you will do

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth
• Hit revenue targets by tracking readiness, shipments, activations, and payments
• Keep internal systems current for account status, risk, and opportunity visibility
• Monitor account health including contract compliance, KPI performance, invoicing, tax, and logistics
• Set clear expectations with customers and partners on timing and delivery
• Build account plans defining current state and future revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews
• Forecast retention and revenue for the book
• Bring customer feedback to engineering, support, finance, and operations

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, busine
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish (written and spoken)
• Willing to work early mornings, evenings, and weekends as needed
• Willing to travel across Latin America as needed

Nice to have

• Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners
• A track record of growing revenue inside existing accounts
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

Benefits

• Company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

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