Starlink Communications Manager (Campaign Management)

The role

The Communications Manager owns the data, logic, and reporting for consumer email. This includes audience definitions, targeting rules, and conversion measurement for the full consumer email lifecycle.

What you will do

• Own audience definitions, targeting rules, eligibility logic, nested conditionals, and conversion reporting for consumer email
• Validate and document sources, decision rules, and results
• Issue write-ups for each campaign and own ongoing performance reporting
• Own pre-purchase sequences including nurture, abandoned cart, and lead follow-up
• Own all platform-based automated post-purchase emails
• Keep high-complexity templates current as documented production assets
• Scale upsell and upgrade campaign management into repeatable programs
• Support Residential- and Roam-specific campaigns
• Stand up behavior-based sends using existing tools and documented processes
• Run A/B tests and partner with platform/engineering teams to identify capability gaps

Required qualifications

• Bachelor’s degree
• 3+ years in lifecycle marketing, CRM, growth, or consumer communications, owning automated email programs in production
• Available to work extended hours and/or weekends as needed
• Willingness to travel as needed
• U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department

Nice to have

• Bachelor’s degree in communications, marketing, journalism, business, economics, or a related field
• SQL or equivalent ability to define and QA audiences
• Hands-on experience with audience definitions, targeting rules, eligibility logic, and conditional content
• Experience running A/B tests as versioned, repeatable campaigns and reporting on conversion
• Subscription or hardware + service journeys (order, install/activate, retain, expand)
• Comfort with dashboards and performance metrics (sends, clicks, attributed orders, revenue impact)
• Ability to document sources, logic, and results and to validate audiences before send
• Complex production templates, nested conditionals, and launch-driven email updates across markets
• Segment-specific programs (e.g. Residential, Roam) with distinct tracking and market-level reporting
• Working with platform/engineering partners on audience tooling, trigger reliability, and reporting gaps

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.