Supervisor, Hospitality

The role

The Hospitality Supervisor supports the direction and management of food and beverage operations. This person oversees day-to-day hospitality functions and manages service quality across food service outlets and catering locations.

What you will do

• Set and enforce standards for hospitality operations and guest interactions
• Support conceptualization and implementation of new services, offerings, and training programs
• Oversee day-to-day operations through one or more food service outlets/catering locations
• Manage direct reports including hiring, performance evaluations, and development
• Assist with organizing and coordinating events and catering requests
• Enforce food safety practices and maintain clean, safe workstations
• Coordinate and enhance team time management
• Train staff on customer service, menu knowledge, allergen, and nutritional awareness
• Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels
• Monitor financial activities, support scheduling, and sales data collection/reporting

Required qualifications

• High school diploma or equivalency certificate
• 6+ years of food service industry experience
• 2+ years of leadership experience
• Ability to carry large, heavy items unassisted (up to 25lbs)
• Ability to stand for long periods – up to 8-12 hours a day
• Able to perform frequent bending, stooping, and lifting of objects through entire shift
• Must be able to work all shifts and available for extended hours, weekends and holiday(s) as needed
• Must participate in internal leadership and development training

Nice to have

• 5+ years of leadership experience within the food service industry
• Experience opening new operations and/or creating operations procedures from the ground up
• Experience managing a team in fine dining, upscale, casual, and quick service restaurants
• Excellent interpersonal, oral, and written communication skills
• Excellent time management skills
• Excellent understanding of food safety and sanitation practices
• Excellent knowledge of food service systems, ordering, and inventory
• Advanced computer skills, including Microsoft Office
• Advanced expertise in allergen identification and dietary restrictions
• Advanced understanding of beverage service, including beer, wine, and spirits

Benefits

• Company stock or long-term cash awards
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law
• Company shuttles from select Seattle locations to the Redmond office

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from

About the company

SpaceX is actively developing the technologies to make human life on Mars possible. The company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.