Process Specialist, Vendor Management (Starlink)

The role

The Vendor Manager will own the authorized installer network for their region. This includes building partner relationships, enforcing SLAs, managing regional budgets, and driving the operating cadence for Starlink installations.

What you will do

• Own the health of the authorized installer network in your region
• Identify, assess, and establish partnerships with authorized installers
• Negotiate and close partnership deals
• Hold vendors accountable to contracted SLAs
• Own the quarterly budget for your region
• Lead a weekly metrics review
• Monitor partner service quality and ensure compliance with company standards
• Ensure partner readiness for nationwide and regional coverage
• Identify opportunities to improve installation processes and procedures
• Provide training and resources to partners

Required qualifications

• Bachelor’s degree in engineering, business, or a related discipline
• 2+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
• 2+ years of experience managing vendor or partner relationships after onboarding
• Must be available to work extended hours and/or weekends as needed
• Must be willing to travel up to 25%

Nice to have

• 5+ years of experience in vendor management, procurement/sourcing, channel partnerships, contract management, or omnichannel sales
• Demonstrated success holding vendors to SLAs and recovering underperforming partners
• Experience owning a P&L, regional budget, or similar commercial target
• Strong relationship-building skills with a proven ability to influence external partners and internal stakeholders
• Experience developing vendors or building sales/service channels in international or multi-region markets
• Comfort running a recurring operating review
• Independently motivated with a track record of project and partner ownership
• Strong interpersonal, presentation, communication, and negotiation skills
• Demonstrated technical aptitude in a professional setting
• Strong proficiency using Microsoft Excel, SQL, and/or Power BI

Benefits

• Company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law
• Company shuttles from select Seattle locations to the SpaceX Redmond office

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

About the company

SpaceX is actively developing technologies to enable human life on Mars. Starlink is a satellite constellation delivering low-latency broadband internet around the world.