Spaceport Experience Specialist

The role

This role designs and delivers employee experiences across SpaceX spaceport locations. You will support internal and external programming, site activations, wellness offerings, and community-building efforts.

What you will do

• Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming
• Lead the creation and distribution of the monthly experience newsletter
• Identify and execute improvements across employee-facing spaces
• Support signage updates, space refreshes, and design-forward upgrades
• Monitor the quality and consistency of employee-facing services
• Assist with event logistics, vendor coordination, signage, and internal communication workflows
• Train staff on customer service expectations
• Maintain team documentation including SOPs, onboarding guides, and playbooks
• Track program data, ticketing trends, and supports internal reporting
• Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners

Required qualifications

• High school diploma or equivalency certificate
• 2+ years of experience within the hospitality or operations industry
• Must be willing to travel to various SpaceX locations for mission critical projects
• Ability to provide 24/7 on-call support for emergencies and critical operations
• Valid state issued driver's license

Nice to have

• Strong creative instincts and a polished eye for aesthetics and space design
• Experience launching new programs or services from the ground up
• Experience managing internal newsletters, campaigns, or communication tools
• Comfortable working cross-functionally in fast-paced, multidisciplinary environments
• Skilled in Microsoft Office, Outlook, and collaborative/project tools
• Strong communication and writing skills
• Familiar with vendor bidding, purchasing processes, and creating scopes of work
• Ability to read floor plans and assist with space planning decisions
• Highly organized with strong time management and the ability to juggle multiple priorities
• Experience developing SOPs, onboarding materials, and internal training docs

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.