Starlink Enterprise Customer Success Lead

The role

The Starlink Enterprise Customer Success Lead serves as the primary point of contact for enterprise customers from contract signature through activation. This role manages onboarding, account management, and long-term retention to grow hardware and service revenue.

What you will do

• Act as the primary point of contact for a portfolio of enterprise customers
• Own the interface from contract signature onwards including onboarding and account management
• Deliver customer service including acknowledgement and resolution of issues
• Build relationships to identify requirements and manage expectations
• Collect and communicate customer feedback to influence programmatic and technical development
• Retain and grow the value of assigned accounts in hardware and service revenue
• Realize forecasted revenue by identifying readiness levels, requirements, schedules and risks
• Lead implementation of process and system enhancements to improve execution and scale the business

Required qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role
• Must be available to work extended hours and/or weekends as needed
• Availability and willingness to travel as needed to customer sites/meetings

Nice to have

• Significant knowledge or experience in Reseller, Maritime, Aviation, Mobile Backhaul, or Satellite Communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

Benefits

• Company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.